Faq
COVID-19 UPDATE
Our top priority is the health and safety of our employees and customers, so we have completely redesigned our production and fulfillment center to comply with state-recommended social distancing and personal protective equipment guidelines.
What does this mean for you?
Processing times may be delayed. Typically, processing times are 6-12 business days*, though currently those times vary due to COVID-19 related issues and government orders and the impact on our business. Processing times may also be extended during the holidays. We will notify you as soon as your order ships or if we anticipate any issues fulfilling your order. You can cancel and get a full refund. We have updated our returns policy so that you can cancel any order that has not shipped at any time and get a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please note that business days do not include weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
FAQ
HOW CAN I CONTACT YOU?
We have 24-hour live chat on the website, or you can email support@Newitool.com.
HOW MUCH IS SHIPPING?
We offer Expedited Shipping for a flat rate of $15.99 or Standard Shipping for $6.99 per order. If your total order amount is over $50, shipping will be free.
WHAT PAYMENT METHODS DOES Newitool.com ACCEPT?
We currently accept credit card and PayPal payments. If you would like to pay via another method, we'll be happy to try to help. Please contact us directly at support@Newitool.com to make arrangements.
IS IT SAFE TO SHOP ONLINE AT support@Newitool.com?
Absolutely! We use GeoTrust Secure Socket Layer (SSL) encryption, an encryption technology that ensures secure transmission of your personal information. We do not store your credit card details or share your personal information with any third parties.
However, if you are still concerned about placing your order, please contact us at support@Newitool.com and we will find an alternative method to fulfill your order.
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at support@Newitool.com within 8 hours of placing your order. We will not be able to make changes after that period.
HOW CAN I TRACK MY ORDER?
When your order ships, we will send you an email with a tracking number. If you did not receive this email, please email support@Newitool.com.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is one that you order before we have it in our inventory. You can cancel it until your order has been processed. To cancel, you can email us at support@Newitool.com.
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY BE SHIPPED SEPARATELY?
We will ship your order once all items are available. If you would like to receive your available item before the pre-order item, please email us at support@Newitool.com.
WHAT IS YOUR RETURN POLICY?
We offer 14-day hassle-free returns.
The item(s) must be in their original condition, with the return label and hygiene strip in place. The item(s) must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept returns that do not meet the requirements listed above.
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